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Master Service Agreement

Overview

These Terms of Use govern your use of the software application and online platform owned by Nettverk Pty Ltd, trading as Nettverk (“Nettverk,” “Company,” “We,” “Our”), including all related widgets, tools, data, software, and services (the “Services”).

This Agreement, along with our Privacy Policy and any referenced terms, forms a legally binding contract between you (“Customer,” “You”) and Nettverk. By accessing or using our Services, you agree to be bound by this Agreement.

Acceptance and Modification

By using the Services, you confirm your acceptance of this Agreement. Nettverk reserves the right to update or modify these terms at any time. Notice of changes will be provided via email or through the Services, and continued use constitutes acceptance of the updated terms.

Account Management

Access to the Services requires registration. You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your account

License Grant & Restrictions

Nettverk grants you a non-exclusive, non-transferable, non-sublicensable license to use the Services for internal business purposes, subject to this Agreement and applicable Order Forms.

Restrictions include:

  • No resale, transfer, or reverse engineering.
  • No sharing of credentials across users.
  • No use for competitive analysis or benchmarking.

Customer Responsibilities

You agree to:

  •  Comply with all applicable laws, including data privacy and security obligations.
  • Ensure that your data and users’ data are lawfully collected and processed.
  • Notify Nettverk of any unauthorised access, breach, or misuse of the Services.

Intellectual Property

All intellectual property in the Services, including software, code, content, and trademarks, remains the property of Nettverk or its licensors. Customer Data remains your property. You grant Nettverk a limited license to use Customer Data only as required to deliver the Services.

Data Protection, Privacy & Cookies

Nettverk complies with applicable data protection laws, including the Australian Privacy Act 1988 (Cth) and Notifiable Data Breaches (NDB) Scheme, as well as international regulations such as the GDPR and CCPA, where applicable.

All personal data is processed according to our Privacy Policy, available on our website.

Data Breach Notification (Australian Compliance)

  • Nettverk will maintain appropriate administrative, physical, and technical safeguards to protect Customer Data from unauthorised access, disclosure, or destruction.
  • In the event of a data breach involving personal information that is likely to result in serious harm to any individuals, Nettverk will:
  • Promptly investigate the breach;
  • Notify the Customer without undue delay and no later than 72 hours after becoming aware of the breach;
  • Provide details including:
    -The nature and scope of the breach,
    -The type of data affected,
    -Likely consequences, and
  • Steps taken or planned to mitigate the effects.
  • Nettverk will cooperate fully with the Customer to meet any notification obligations under the Notifiable Data Breaches (NDB) Scheme and the Office of the Australian Information Commissioner (OAIC) requirements.

Subscription and Payment

  • Subscription fees and billing cycles are defined in the applicable Order Form or on the Nettverk website.
  • Subscriptions automatically renew unless cancelled with 30 days’ notice.
  • Failure to pay may result in suspension or termination of access.

Term and Termination

Either party may terminate this Agreement:

  • For convenience, with 30 days’ written notice;
  • For cause, if the other party materially breaches the Agreement and fails to cure within 30 days;
  • Immediately, in the event of insolvency proceedings.

Upon termination, the Customer may export data from Salesforce or related systems using available export tools before termination.

Limitation of Liability

To the maximum extent permitted by law, Nettverk’s liability for any claim arising under this Agreement is limited to the amount paid by the Customer for the Services in the 12 months preceding the claim. Nettverk will not be liable for indirect, incidental, or consequential damages.

Indemnification

You agree to indemnify and hold harmless Nettverk, its officers, employees, and affiliates against all claims arising from:

  • Your breach of this Agreement,
  • Your misuse of the Services, or
  • Any violation of applicable laws or rights of third parties

Governing Law

This Agreement is governed by the laws of New South Wales, Australia, and the parties submit to the exclusive jurisdiction of its courts.

Complete Agreement

This Agreement, including any Order Form and Privacy Policy, constitutes the entire agreement between you and Nettverk regarding the Services.

Contact us

For questions or comments about the Terms, please click here