Menu

 Privacy Policy

Nettverk Pty Ltd (“Nettverk,” “Company,” “We,” “Our”) respects your privacy and is committed to protecting it through our compliance with this policy. This document details the types of information we may collect or that you may provide when you access, use or register with Nettverk’s Salesforce integrated software application (“Services”) and our practices for using, maintaining, protecting and disclosing that information.

This document outlines our policies and practices regarding your personal information. By using our Services, you agree to this Privacy Policy. Please check the policy periodically for updates, as it may change from time to time.

Information We Collect and How We Collect It

We collect information from and about users of our Services:

  • Directly from you when you provide it to us.
  • Automatically when you use the Services. 

Information You Provide to Us 

When you use or register for our Services, we may request you to provide certain information that could personally identify you, such as your full name, email address, physical address, phone number, location, and any other details by which you can be contacted either online or offline (referred to as “Personal Information”).

This information includes:

  • When using the Services, you may be required to fill out forms. The information you provide may include details at the time of registration.
  • Details of transactions completed through the Services and the fulfilment of orders and requests will be recorded.
  • When you contact us, we may keep records and copies of your communication, including email addresses and phone numbers. If you report any problem with the service, we may also ask you for additional information.
  • Your responses to surveys may be used for research and development purposes.

Automatic information includes:

When you download, access, or use the Services, it may use technology to collect automatically:

  • We may collect specific details about your use of the Services, including traffic data, location data, logs, and other communication data. This information includes the resources that you access through the Services. Please be aware that this data is collected automatically.
  • We may collect information about your device, including its unique identifier, IP address, operating system, browser type, mobile network information and phone number.

Local Storage, Cookies, Web Beacons, and Tracking

Our Services use local storage and cookies. Cookies are small text files that help improve your user experience on the Services. Typically, cookies help remember your preferences, store information for shopping carts, and provide tracking data to third-party applications such as Google Analytics.

We may use “web beacons” or “clear GIFs,” which are software technologies that help us monitor the effectiveness of the content on our service. Web beacons are tiny graphics with a unique identifier and are used to track the online activities of internet users. These beacons are embedded in the web pages you view, so they are not saved on your hard drive. The web beacons we may use will not track or collect any personally identifiable information about you, and they are not connected to your personal information.

Our services utilise third-party analysis and tracking services to monitor and improve performance. This helps us understand how you use our Services and offers a safer and enhanced user experience. Any usage information collected will be deleted as soon as it is no longer required for the purpose for which it was collected. Additionally, we will only share this information after anonymising it to protect your privacy.

 

Use of Personal Information We Collect

We may use the information we collect from You in the following ways:

  • To set up your account with us. 
  • To perform transactions on your behalf through the Services and third-party service providers.
  • To personalise your user experience, allow us to deliver the type of content and offerings you are most interested in and keep records of your learning process.  
  • To deliver service messages and other services and content, you request and send information related to accounts and services, including confirmations, invoices, technical notices, updates, security alerts, support, and administrative messages, and to enable user-to-user communication.
  • To conduct an aggregated analysis of the performance of our Services, including referral data if you arrive at our website from an external source. 

All data collected by Nettverk is necessary to provide our services. We take care to minimise the collection of data to respect your privacy.

How We May Share Information We Collect

We may share personal information as follows: 

  • To provide to third-party service providers that perform services on our behalf, such as third-party accounting or payment platforms.
  • We may share personal information when we do a business deal or negotiate a business deal involving the sale or transfer of all or a part of our business or assets. These deals can include any merger, financing, acquisition, or bankruptcy transaction or proceeding. However, this information will be aggregated and anonymised to protect your personal information.  
  • We may share information to respond to lawful requests and legal processes and with banking partners as credit card association rules require.
  • We may share information to protect the rights and property of Nettverk, our agents, customers, and others. This includes enforcing our agreements, policies, and terms of use. 
  • We may share information in an emergency. This includes protecting the safety of our employees and agents, customers, or anyone. 
  • We may share information with those who need it to do work for us.

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except as this privacy policy outlines.

Data Retention

We will keep the personal information we collect from you as long as we have a legitimate business need. This may include providing you with a requested service or fulfilling legal, tax, or accounting requirements. 

We’ve ensured that Nettverk is entirely secure, and we cannot access your sensitive data. Your Salesforce data always stays within Salesforce, so we never get to see it. Even when your Finance or Accounting System data passes through our servers, it’s done via a secure connection, and we neither store nor capture any of it. The only information we need from you is the monthly number of invoices, which is necessary to bill you accurately. Therefore, our visibility into your Salesforce and Finance or Accounting System data is limited to this information only.

When we no longer have a legitimate business reason to process personal information, we delete or anonymise it. If neither option is possible, such as when personal information has been stored in backup archives, we will securely store it and prevent any further processing until deletion is feasible.

 

Security of Your Personal Information 

The security of your personal information is of utmost importance to us. We encrypt any sensitive information (such as credit card numbers) you enter on our Services using secure socket layer (SSL) technology.

Nettverk takes reasonable security measures to protect your Personal Information from loss, misuse, unauthorised access, disclosure, alteration, and destruction. However, no security measures are impenetrable.

If a password is used on the Services, the user must keep it confidential and not share it with anyone. If the password is misused, please notify us immediately.

 

Legal Basis for Processing Personal Information under the General Data Protection Regulation (GDPR)

Depending on the personal information and specific context, we collect your personal information based on legal grounds.

We will only collect your personal information under certain circumstances: (i) when we need your personal information to perform a contract with you, (ii) when we have a legitimate interest in processing your personal information that is not overridden by your rights, or (iii) when we have your consent to do so. Our legitimate interest in processing your personal information includes operating our services, communicating with you when it is necessary to provide those services, responding to your queries, improving our platform and marketing, and detecting or preventing illegal activities.

In some cases, we may have a legal obligation to collect personal information from you. Alternatively, we may need the personal information to protect your vital interests or those of another person.

Suppose we require you to provide personal information to comply with a legal obligation or to fulfil a contract with you. In that case, we will communicate this to you at the appropriate time. We will also inform you whether providing your personal information is mandatory and the potential consequences if you choose not to provide it.

Your Data Protection Rights Under the General Data Protection Regulation (GDPR)

If you are a resident of the European Union, you have the following data protection rights:

  • If you wish to access, correct, update, or request deletion of your personal information, you can do so at any time. 
  • In addition, you can object to processing your personal information, ask us to restrict the processing of your personal information, or request the portability of your personal information. 
  • You can opt out of marketing communications we send you at any time. You can exercise this right by clicking the “unsubscribe” or “opt-out” link in our marketing emails.  
  • Similarly, if we have collected and processed your personal information with your consent, then you can withdraw your consent at any time.  Withdrawing your consent will not affect the lawfulness of any processing we conducted before your withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
  • You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority.

We make sure to respond to all requests we receive from people who want to exercise their rights regarding their personal data in accordance with the relevant data protection laws. If we are processing your personal information based on your consent, you have the right to withdraw it at any time. Please note, however, that this will not affect the lawfulness of any processing that occurred before the withdrawal of your consent. It also will not affect any processing conducted based on lawful grounds other than consent.

Suppose you are a European Economic Area resident and believe we are unlawfully processing your personal information. In that case, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here:
https://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.

 

If you are a resident of Switzerland, the contact details for the data protection authorities are available here:
https://www.edoeb.admin.ch/edoeb/en/home.html.

If you are an EU resident and wish to exercise your rights under the GDPR, please contact us at https://nettverk.io/contact-us

Your Data Protection Rights under the California Consumer Privacy Act (CCPA)

The California Consumer Privacy Act (“CCPA”) provides consumers with specific rights regarding their Personal Information. If you are a California resident, you have the right to:

  • Request we disclose to you free of charge the following information covering the 12 months preceding your request: (a) the categories of Personal Information about you that we collected; (b) the categories of sources from which the Personal Information was collected; (c) the purpose for collecting Personal Information about you; (d) the categories of third parties to whom we disclosed Personal Information about you and the categories of Personal Information that was disclosed (if applicable) and the purpose for disclosing the Personal Information about you; and (e) the specific pieces of Personal Information we collected about you;
  • Request we delete the Personal Information we collected from you unless the CCPA recognises an exception; 
  • If the business sells Personal Information, you have a right to opt-out of that sale.

As per California law, if you decide to exercise your CCPA rights, we will not charge you different prices or offer you different service quality. We will not provide any financial incentives or product enhancements that require your Personal Information unless the benefits are reasonably related to the value of your information. If you are a California resident and want to avail of your CCPA rights, please contact us at https://nettverk.io/contact-us.

Updating and Accessing Your Personal Information

If you need to update your personal information, please feel free to correct or modify it. We will keep your data as long as your account is active or as necessary to provide you with the services you require. If you would like to terminate your account, please request that we no longer use your information to provide services to you or delete your Personal Information by reaching out to us through your account settings or contacting us at https://nettverk.io/contact-us. We will respond to your request to update your personal information immediately. We will keep and use your information as required to comply with legal obligations, resolve disputes, and enforce our agreements.

 

Choices About the Use of Your Information

You may request to delete your account, but we may keep certain financial records in our system for legitimate legal and financial reasons.

If you no longer wish to receive certain promotional emails from us, you may unsubscribe by following the instructions provided at the end of the email. Even if you choose to unsubscribe, we may still need to contact you for informational, transactional, account-related, or similar purposes, such as messages regarding your current Nettverk account and services.

Most web browsers offer the option of disabling cookies, preventing your browser from accepting new cookies or allowing you to choose which ones to accept selectively. However, it’s important to note that if you choose to disable cookies, some features of our Services may not work correctly, and you may not be able to enjoy a personalised experience. You will also receive advertising materials that are not customised to your interests.

 

Third-Party Disclosure and Links

The Services may contain links to other websites that have privacy practices different from Nettverk’s. If you provide your Personal Information to any of those websites, their privacy statements will apply to your information. We suggest you carefully read the privacy statements of any third-party websites you visit.

Notice Concerning The Information Of Children

Nettverk is designed for use by individuals 13 years of age or older. We do not knowingly collect any personal information from children under 13. If you are a parent or legal guardian and believe that your child has provided personal information to us, please inform us immediately. We will promptly delete such information from our records.

Changes to This Policy

Nettverk has the right to make changes to this Policy from time to time. If there are any modifications, we will update the “Last Updated” date below and may inform you through an email sent to the email address given in your account. Please review this Policy regularly whenever you use the Services to understand how your Personal Information is utilised.

Questions About This Policy

If you have any questions about this Policy or our practices related to the Services or would like us to remove your information from our database, please feel free to contact us at https://nettverk.io/contact-us/

 

 

Last Update : March 30, 2024